Policies & Procedures

Thank you for choosing Fresh Fork at the University of Lethbridge. In order to ensure a well-organized event, we ask that you follow these catering policies. Should you have any questions, please discuss these policies with our catering department prior to the event.

We hope you will find suitable and appropriate items in the menu.  However, if you have any special requests for a food item not shown we will be pleased to customize your menu and provide you with a quote. All prices are subject to change and will be confirmed up to thirty days (30) days prior to the event.

Based on Alberta Health and Safety recommendations, any leftover food and beverage remains the property of Fresh Fork and may not be removed from the premises.  Please contact the catering office if you require additional information.

Ordering Lead Time
Please provide your final menu selections thirty (30) business days prior to your event to ensure that we are able to fulfill your selections.

For larger events, your final numbers must be provided to us five (5) business days before your event.  If we do not receive confirmation of guaranteed numbers, we will prepare and charge for the last contacted number quoted. The customer will be billed for the guaranteed number or number in attendance, whichever is greater. For served meals, we will prepare for up to five per cent over the guaranteed number, to a maximum of 10 extra meals. If more than 10 extra guests are present the main meal service could be delayed as we make arrangements to accommodate the increased numbers.

We will make every effort to accommodate last minute requests but lead time is necessary to ensure that fresh ingredients and adequate staff are available. An event confirmation will be sent to you outlining details of the arrangements you made with us. Please review and call us immediately if there are any changes to be made.

Pricing and Payment
Prices are subject to change without notice.

Prices do not include 15% service fee and GST and are subject to change without notice. For all external events an advance deposit is required to confirm your food service date. The amount will depend on the type of event.

This deposit is due upon your first meeting with Fresh Fork Catering or at the time of the initial booking and is non-refundable. An additional 50% of the estimated total cost is required thirty (30) days before the event and is non-refundable. These deposits will be credited toward the customer's final bill. The remaining amount of the estimated balance is due five (5) days prior to the event. Any balance remaining is due upon receipt of invoice. Overdue accounts will be charged 2% per month late charges.

Full payment is required in advance of delivery. On-campus customers may pay through FOAPAL. We also accept Visa, MasterCard, Cash or Certified Cheque.

We require a minimum order of $100 not including service fee and GST to deliver within campus limits and $300 minimum order not including service fee and GST for off campus limits. Pick up at the Urban Market is available should your order be less than $100.

Additional charges may apply in the following situations:
• For functions where ceramic and/or glass is requested in place of single use disposable products.
• When additional staff are requested which exceed the normal complement scheduled.
• When linen required is in excess of that supplied for the presentation and service of the food.

Cancellations
We realize that emergency cancellations do occur and we will do our best to avoid any cancellation charges. For small events, if an order is cancelled at least 72 hours in advance, we can usually avoid any charges except for specially ordered food products or prepared foods that cannot otherwise be utilized. Cancellations made less than 72 hours will result in full payment of event.

Set-Up Orders are served with quality disposable ware. Our delivery personnel will set up your order with a tablecloth and all utensils and condiments required for your service. It is the client's responsibility to provide access into the building (if required) and tables in which to place the food and beverage.

Clean-Up Clean-up is not included in the pricing for drop off orders delivered on disposable serviceware (except pick up of food service equipment).  If requested at the time of the order, clean-up services can be provided for an additional charge.  Orders that specify service on china include clean-up in the pricing.

Any unreturned catering equipment will be billed to the customer at replacement cost.

Guidelines for Bar Service
Fresh Fork Catering operates under the University of Lethbridge permanent Institutional Liquor License and is governed by the regulations and procedures established by the provincial Legislation (AGLC) and the University of Lethbridge. Arrangement for alcohol services are required a minimum of 5 business days prior to your event and you must contact Campus Safety Services for an Alcohol Application for approval. 

Cash or Host Bars
Fresh Fork will supply the entire product, both alcoholic and non-alcoholic, appropriate for the event. Bartender(s) will also be provided to dispense drinks throughout the duration of the event. Disposable glassware, ice, mixes etc. will also be supplied.

Food must be made available at all events with liquor service.

A minimum of $300.00 (per bar) in sales must be generated for any cash/ host bar. Should this amount not be reached the client will be billed for the bartender at a charge of $90.00 per hour (per bartender) minimum 3 hour charge. Re-stocking fee may apply for special liquor order. Please check with your catering representative for detail information.

Bar prices listed are for cash bar service. Prices listed will be subject to a 15% Service Fee and GST for host bar service.